Support
How can we help you?
Almost everything can be solved from your order page. Here's what to do in each case, and who to write to if that's not enough.
What to do in each case
The result isn't what you asked for
Open a claim from the order page within 48 hours of delivery. The payment stays frozen while it's reviewed.
Your order isn't moving
You can't see a refund
You sell on Vrymart
You're an affiliate
Your personal data
Frequently asked questions
You have 48 hours from when the bot delivers the result. If you don't open a claim in that time, the order is completed and the payment is released to the seller.
If the bot doesn't accept the order or doesn't deliver it within 2 days, the order is canceled and the payment is automatically refunded to your card.
The Vrymart team. Once you open it, the payment is frozen; the seller provides evidence of the delivery, you can add messages and files, and based on that evidence you're refunded or the seller is paid.
Buyers pay nothing beyond the listed price: if a tax applies in your country, you'll see it at checkout before confirming. From sellers, Vrymart keeps 10 % of each sale.
The delivered file is kept for 90 days after the order is closed; after that it's deleted. Download it within that time.
For now, sellers and affiliates must reside in United States and Canada: their payouts are sent with Stripe Connect.
No. Vrymart charges for the on-demand execution of an automated service (bots, n8n workflows, API integrations), not for selling code or licenses.
Didn't find your answer?
Write to us. If it's about a purchase, include the order number so we can go straight to it.
support@vrymart.comLegal matters: legal@vrymart.com Privacy: privacy@vrymart.com